Bilingual Customer Relations Representative

BILINGUAL CUSTOMER RELATIONS REPRESENTATIVE
Mississauga, Ontario, Canada

ACCELERATE YOUR CAREER!

PURPOSE:

Provide resolution of customer satisfaction issues with Mitsubishi vehicles,
parts, service and/or dealers by resolving customer dissatisfaction, quickly,
fairly and effectively.

DUTIES:

1) Answer Level I and Level II customer inquiries; collect facts, research
customer needs and company positions; and act to resolve customer disputes
within company guidelines and policies.
2) Meet or exceed established call service levels, which include call abandon
rate, average hold time, average talk time, average work time and availability
to an incoming call queue.

3) Escalate case files to supervisors, managers, retailers and regional staff
as appropriate within adherence to Mitsubishi policies and procedures, perform
daily follow-up to promote appropriate case closures.
4) Identify patterns of customer problems, develop possible solutions and
advise supervisors and managers of emerging customer or vehicle issues.
5) Provide complete and accurate documentation of customer contact transactions
and follow-up in line with company policy and legal guidelines.
6) Administer, prepare and defend CAMVAP cases.
7) Perform other duties as assigned or required.

REQUIRED:

1) Two+ years’ wholesale/retail experience in the automobile or related
industry.
2) Three+ years’ prior call center/customer service experience.
3) Bilingual English/French.
4) Basic technical understanding of automobiles and their systems.
5) High school diploma, GED, or equivalent certificate.

PREFERRED:

1) AA/AS Automobile/Industrial Technology or equivalent combination of
education and experience.
2) Conflict management or diffusion of anger training.
3) Fluency in other languages helpful.
4) Class “A” automotive technician certification an asset.

To Apply: Go to: www.mitsubishicars.com/company/careers/mmsa/jobs.html to
view our openings and apply. ONLY APPLICATIONS SUBMITTED VIA THE WEB ADDRESS
WILL BE CONSIDERED. NO EMAIL RESUMES ACCEPTED.

ONLY CANDIDATES CURRENTLY RESIDING IN THE GREATER TORONTO AREA WILL BE
CONSIDERED.

MITSUBISHI MOTORS NORTH AMERICA, INC. – MMNA
MITSUBISHI MOTOR SALES OF CANADA, INC. (MMSCAN)

ACCELERATE YOUR CAREER!

A Brief Introduction

Originally established as Mitsubishi Motor Sales of America, Inc.
(MMSA) in 1981, Mitsubishi Motors North America, Inc. (MMNA) is the exclusive
full-line distributor of Mitsubishi cars throughout North America.
Headquartered in Cypress, California, MMNA has expanded its network of dealers
from its original 73 outlets in 1982 to over 640 retailers across the U.S. The
Sales Division of MMNA has approximately 660 employees.

Mitsubishi began officially selling cars in Canada on September 3, 2002 and
in January, 2003, Mitsubishi Motor Sales of Canada, Inc. (MMSCAN) moved into
our new 15,000 square foot headquarters on Matheson Boulevard in Mississauga,
Ontario. MMSCAN is ramping up to become a major player in the Canadian auto
market. At this moment, there are 24 employees on board in Canada supporting 50
dealers

Our subsidiary, Mitsubishi Motors Credit of America, Inc. (MMCA), was
established to support sales growth by providing innovative and competitive
wholesale and retail financial services, including leasing services, to MMSA
and their dealers. MMCA has approximately 420 employees and assets of over $8
billion.

Formerly know as Mitsubishi Motor Manufacturing of America, Inc., our
Manufacturing Division in Normal, IL domestically produces approximately 50% of
MMSA’s sales volume in the U.S. Mitsubishi offers our customers a choice of
vehicles in a variety of segments ranging from our compact size vehicles
(Lancer), compact sport wagons (Lancer Sport back), mid-size sedans (Galant),
sports coupes (Eclipse), luxury performance sedans (Diamante), entry-level
sports utility vehicles (Outlander), mid-size sport-utility models (Montero
Sport and Endeavor), and our full-size sport-utility vehicles (Montero).
Mitsubishi Motors offers a full-range product line that has acquired a
reputation for quality, style, high technology, and affordability.

In addition to challenging assignments and highly competitive compensation,
Mitsubishi Motors offers a very competitive benefits package which includes
supplemental and dependent life insurance, short and long-term disability
coverage, accidental death and dismemberment insurance for the employee and
family, a nurse’s advice line, and an employee assistance program.

Employee involvement is part of what makes us a winning company. Therefore,
we offer a variable compensation plan that directly links employee and company
performance. The amount an employee may be awarded is based on how well
employees work individually and collectively to achieve our profitability and
sales goals.

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You and your family can each be driving a new Mitsubishi every year! You can
lease up to two additional Mitsubishi vehicles for other immediate family
member at any one time. Monthly lease payments are deducted from the employee’s
paycheck. Insurance and maintenance costs are covered as part of the lease
payment. The lease terms are 12 months or 24,000 kms, whichever occurs first.